Refund Policy

Who processes your payment

All RivalSweep payments are handled by Paddle, our merchant of record. Paddle is the seller on your receipt, and any refund we approve is issued by Paddle to your original payment method — typically within 5–10 business days, depending on your bank.

Monthly subscriptions

You can cancel your subscription at any time from your workspace settings. Cancelling stops future charges and you keep access until the end of the period you already paid for. We don't offer prorated refunds for partial months.

That said, if something on our side went wrong — you were billed in error, charged twice, or the service materially failed to work during the billing period — contact us within 14 days of the charge and we'll refund it.

AI credit packs

AI credit packs are one-time purchases. If you haven't used any of the credits, you can request a full refund within 14 days of purchase. Once credits from a pack have been consumed, the pack is no longer refundable.

How to request a refund

Email [email protected] from your account email with the receipt or transaction reference from Paddle. We reply to refund requests within 2 business days. You can also reach Paddle directly through the contact details on your receipt.

Your statutory rights

Nothing in this policy limits any refund rights you have under applicable consumer-protection law, including EU and UK consumer rights where they apply.